Mercyhurst University | Ticketing - House and Box Office Policies

House and Box Office Policies

Tickets: Everyone, regardless of age, must have a ticket.
Late Seating: In an effort to reduce the number of empty seats at sold-out performances, the Institute has implemented the following late seating policy. Fifteen minutes before curtain, any unclaimed will call tickets will be released to patrons waiting in the cancellation line. Five minutes before curtain, any unoccupied seats will be resold. No refunds or exchanges will be offered to ticketholders. If you anticipate arriving late, please call the box office at your earliest convenience.
Electronic Devices: Cellular phones should be turned off or set to silent mode for the duration of the performance.
Recording: The videotaping or other video or audio recording of any performance is strictly prohibited.
Food and Drink: Food and drink are prohibited in all performance venues.
Accessibility: All three of our venues have accessible entrances. If anyone in your party has an accessibility need, please contact the box office prior to the event and we will arrange accommodations. Seating spaces for wheelchair users and their companions are located throughout our venues.
Service Animals: Trained service animals are permitted to assist guests inside our venues. If special accommodations are required for your service animal, please notify us at the time of ticket purchase. All other animals are prohibited.
Listening Devices: The Mary D’Angelo Performing Arts Center is equipped with assisted listening devices. Earphones may be obtained from the box office upon arrival.